Complaints

If We’ve Got It Wrong,
We Want To Hear It.

We hold ourselves to a high standard — and when we fall short of it, the fastest way to put things right is to tell us directly. Use the form to raise a complaint or concern, and it will go straight to the right person on our team.

• Acknowledged promptlyEvery complaint is logged and acknowledged as soon as it reaches us.
• Handled by a personYour concern is reviewed by a member of our team — never an automated queue.
• A response within one monthIn line with our Privacy Policy, we aim to respond to every legitimate complaint or request within one month.
• Your right to escalateIf your complaint concerns how we handle your data and you’re not satisfied with our response, you can contact the UK’s Information Commissioner’s Office at ico.org.uk. We’d value the chance to resolve it first.

Prefer email? You can also reach us directly at info@birdella.com.